Nola Return and Refund Policy

Last Updated: 13-03-2026

Thank you for shopping with us at Nola. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

This policy applies to UK and US customers.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

  • Company Name: Elevate
  • Registration: 90835549
  • Address: Schoutstraat 36 6463EH, Kerkrade, Netherlands

Policy Overview

  • Return Period: 14 days from delivery date
  • Store Credit Processing: Issued within 3 business days after your return has been received, inspected and approved.
  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.


    This policy does not affect your statutory rights.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 14 days of delivery.
  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Receipt or Proof of Purchase: Required for all returns.

Items showing signs of wear, washing, alterations, perfume, deodorant stains, makeup stains, pet hair, or damage caused by the customer may not be eligible for a refund.

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email us with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization, return address, and return label with detailed instructions.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Shipping: Use the provided return label or a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

Once your return has been received and inspected, we will notify you of the outcome within 3 business days.

Approved returns are refunded as Nola Fashion Store Credit only.

Store Credit will be issued within 3 business days after approval and sent to the email address used to place your order.

Store Credit:

  • Never expires.
  • Can be used on any future purchase at Nola Fashion.
  • Cannot be exchanged for cash.
  • Is non-transferable.

Original shipping charges are non-refundable.

Please note that we do not offer refunds to the original payment method for change-of-mind returns, incorrect size selections or unwanted items.

Where applicable consumer protection laws require a refund to the original payment method, we will comply with those legal obligations.

If the return is caused by the consumer, the consumer is responsible for the return shipping costs. If the item received is defective or incorrect due to our error, we will cover the return shipping costs.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we'll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return request: Within 14 days of delivery.
  • Inspection: Within 7 business days after receipt.
  • Store Credit: Issued within 3 business days after approval.

Return Shipping Address

Important: Do not send returns without authorization. Please contact our customer service team first to receive your return authorization, return address, and return label.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

    • Company Name: Elevate
    • Mail: info@nolafashion.co
    • Registration: 90835549
    • Address: Schoutstraat 36 6463EH, Kerkrade, Netherlands